Privacy Policy

1. Information We Collect

At Crestview Diagnostic Center, your privacy is our highest priority. We collect personal information such as your name, contact details, medical history, and referring physician information when you schedule an appointment or utilize our online portal. We also collect diagnostic data generated during your visits.

2. How We Use Your Data

Your data is strictly utilized for the following purposes:

• Providing precise medical diagnostic services and reports.
• Communicating with you regarding upcoming appointments or results via WhatsApp and Email.
• Sharing results with your authorized healthcare providers (with your explicit consent).
• Improving our facility operations and patient care protocols.

3. Data Security & Storage

All medical records and personal data are stored on localized, encrypted servers compliant with national health data protection regulations. Our digital portals use enterprise-grade end-to-end encryption. Only authorized medical staff have access to your clinical information.

4. WhatsApp Communications

By initiating a chat with our official WhatsApp number (09019597944), you consent to receiving appointment reminders and general guidance. WhatsApp messages are end-to-end encrypted by Meta; however, we advise against sending highly sensitive medical documents via unsecured chat channels. Please use the secure Patient Portal for downloading clinical lab reports.